Mandatory, Core Skills and Care certificate Training (CSTF Aligned)

Online Course
Course Certificate
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The Courses in our online mandatory training course package for healthcare providers are:

  • Meets NHS and the CQC (Care Quality Commission) requirements
  • Aligned to the Skills for Health’s UK Core Skills Training Framework (CSTF)

The Mandatory training courses included in the package are:

Mandatory, Core Skills and Care certificate Training (CSTF Aligned)

  1. NHS Conflict Resolution
  2. Consent
  3. Equality Diversity and human rights – General Awareness and Promoting Understanding
  4. Health, Safety and welfare
  5. Infection Prevention & Control – Clinical and non-Clinical
  6. NHS Information Governance & The Caldicott Principles
  7. NHS Wales Information Governance & The Caldicott Principles
  8. Preventing Radicalisation
  9. Safeguarding Adults Level 1, 2 and 3
  10. Safeguarding Children level 1, 2 and 3
  11. Your Health Career
  12. Personalised care planning
  13. Dementia Awareness
  14. Complaints and Lone working
  15. NHS Counter Fraud
  17. Communication
  18. Duty of care
  19. Fluids and Nutrition
  20. Work in a person centred way
  21. Privacy, Dignity and Respect
  22. Blood Transfusion
  23. Medication Management
  24. Learning Disability awareness
  25. Basic Food Hygiene Awareness

Module 1Information Governance
Unit 1Aims and Intended Outcomes
Unit 2Information Governance
Unit 3The Caldicott Principles
Unit 4Protecting Patient Information
Unit 5Your Own rights
Unit 6Sharing of Service User Information
Module Test
Module 2Complaints and Lone Working
Unit 7Aims and Intended Outcomes
Unit 8Complaints Handling
Unit 9How to categorise complaints
Unit 10Lone Working in Healthcare
Module Test
Module 3Safeguarding Children Level 1, 2 & 3
Unit 11Aims and intended Outcomes
Unit 12Sexual Offences Act 2003
Unit 13Vulnerability to Child Abuse
Unit 14How big is the problem?
Unit 15What are the General signs that a child is being abused?
Unit 16How prevalent is it?
Unit 17Why is FGM performed?
Unit 18Domestic Abuse
Unit 19Sexual Abuse
Unit 20Child sexual exploitation
Unit 21Internet Bullying/Abuse
Unit 22Bullying
Unit 23Child Neglect
Unit 24Emotional Abuse
Unit 25Child Trafficking & Modern Slavery
Unit 26Radicalisation
Unit 27How you should act as a Health Professional
Unit 28Children's Act 1989 – Duty to co-operate
Unit 29Strategy Discussion
Unit 30Child Disclosure
Unit 31What is Child Advocacy?
Module Test
Module 4Safeguarding Adults Level 1, 2 & 3
Unit 32Aims and intended Outcomes
Unit 33Safeguarding Adults Level 1 2 & 3
Unit 34Types of Abuse & who’s at risk
Unit 35Radicalisation
Unit 36Why do abusers abuse?
Unit 37Legislation
Unit 38Working in a “person centred” way to identify abuse
Unit 39The Mental Capacity Act (MCA) 2005
Unit 40Information Sharing
Unit 41Adult Safeguarding Plans
Unit 42Chairing Safeguarding Adults meetings. 
Module Test
Module 5Radicalisation
Unit 43Aims and Intended Outcomes
Unit 44What is Radicalisation?
Unit 45Online Radicalisation
Unit 46Contest
Unit 47Nominated Adult Safeguarding Lead
Module Test
Module 6NHS Counter Fraud
Unit 48Aims and Intended Outcomes
Unit 49What is NHS Fraud?
Unit 50Fraud Case Studies
Module Test
Module 7Infection Prevention and Control
Unit 51Aims and Intended Outcomes
Unit 52What is an Infection?
Unit 53Healthcare - Associated Infections (HCAIs)
Unit 55How to Maintain Good Infection Control Standards
Module Test
Module 8Health, Safety and Welfare
Unit 56Aims and Intended Outcomes
Unit 57Legislation and what it means in the workplace
Unit 58The Health and Safety Executive (HSE)
Unit 60Control of Substances Hazardous to Health (COSHH) 1998
Unit 61Safety in your Workspace
Unit 62Slips, trips and falls
Unit 63The hazards of stress
Unit 64The use of Reasonable Force
Module Test
Module 9Mental Health Act, Mental Capacity Act (MCA), including Deprivation of Liberties (DoLS)
Unit 65Aims and Intended outcomes
Unit 66Mental Health Act 2007/2008
Unit 67Helping people make their own decisions
Unit 68Mental Health Act 2008 Revised Code of Practise
Unit 69Mental Health Tribunal
Unit 70Court of Protection and Deputies
Unit 71Restraints and Restrictions
Module Test
Module 10Dementia Awareness
Unit 72Aims and Intended Outcomes
Unit 73Definition of Dementia
Unit 74General Dementia Symptoms
Unit 75Dementia with Lewy Bodies (DLB)
Unit 76Frontotemporal Dementia (FTD)
Unit 77Interacting or caring for dementia patients
Unit 78Managing difficult behaviours
Unit 79Managing Wandering
Module Test
Module 11NHS Conflict Resolution
Unit 80Aims and Intended Outcomes
Unit 81Definition of Conflict
Unit 82The 6 Stages of Conflict
Unit 83Conflict Resolution
Module Test
Module 12Blood Component Transfusion
Unit 84Aims and Intended Outcomes
Unit 85Blood Component Transfusion
Unit 86Blood Groups
Unit 87Labelling Bloods and Blood Components
Unit 88Safe Blood Transfusion
Unit 89Patient Identification
Unit 90Collection & Delivery of blood components
Unit 91The Technical aspects of Blood Transfusion
Unit 92Co-administration of intravenous drugs and blood
Unit 93Adverse Effects of Blood Transfusions
Unit 94Acute transfusion reactions
Unit 95Transfusion-associated circulatory overload (TACO)
Unit 96Viral infections
Unit 97Alternatives to Blood Transfusion
Module Test
Module 13Equality, Diversity and Human Rights
Unit 98Aims and Intended Outcomes
Unit 99Diversity
Unit 100Equality
Unit 101Equal Opportunities
Unit 102Responsibilities
Module Test
Module 14NHS Wales - Information Governance & The Caldicott Principles
Unit 103Aims and Intended Outcomes
Unit 104What is ‘Information Governance’?
Unit 105The Caldecott Principles
Unit 106Data Protection Act 2018
Unit 107Freedom of Information Act 2000
Unit 108Environmental Information Regulations
Unit 109Information Governance Structure in Wales
Module Test
Module 15Working in a 'person centred' way
Unit 110Working in a 'person centred' way
Module Test
Module 16Duty of Care
Unit 111Duty of Care
Unit 112Introduction
Unit 113Legislation
Unit 114Difficult situations and how to manage them
Module Test
Module 17Communication Skills
Unit 115Communication Skills
Unit 116Introduction
Unit 117Why is communication important in a Healthcare or Social care setting?
Unit 118Verbal Communication
Unit 119Written Communication
Unit 120Visual Communication
Unit 121Non-Verbal Communications
Unit 122Barriers to effective communication
Unit 123Openness
Unit 124Communication Aids
Module Test
Module 18Personalised Care Planning
Unit 125Personalised Care Planning
Unit 126Introduction
Unit 127What is Personalised Care Planning?
Unit 128Who needs a Personal Care Plan?
Unit 129Benefits of Personalised Care Planning
Unit 130Skills you need for making the journey successful
Unit 131Questioning Techniques
Unit 132The personalised Care Planning Journey
Unit 133Decision Making
Unit 134Where does Self-Care fit in?
Module Test
Module 19Privacy, Dignity and Respect
Unit 135Privacy, Dignity and Respect
Unit 136The main principals of Privacy and Dignity in Care
Unit 137Why is it important not to disclose information that an individual may wish to keep private unless it is appropriate to do so?
Unit 138How can I support individuals to be active participants in their own care?
Module Test
Module 20Fluids and Nutrition
Unit 139Fluids and Nutrition
Unit 140Why are good hydration and nutrition such an integral part of maintaining health and wellbeing?
Unit 141The Eatwell Plate
Unit 142Signs and symptoms of poor hydration or nutrition
Unit 143The importance of Food safety and hygiene in the preparation and handling of food
Unit 144Promote adequate hydration and nutrition
Module Test
Module 21Your Healthcare Career
Unit 145Introduction
Unit 146Your Healthcare Career
Unit 147Understanding your current position
Unit 148Your employment rights
Unit 149What is a “working relationship”?
Unit 150Personal Development Planning
Module Test
Module 22Informed Consent
Unit 151Informed Consent
Unit 152Medical Ethics
Unit 153Legislation Governing Informed Consent
Unit 154Here is some of that legislation in more detail:
Unit 155Helping people make their own decisions
Unit 156The Key Principals of Informed Consent
Unit 157How to gain Informed Consent
Unit 158Written or verbal consent?
Unit 159Mental Health Act 2008 Revised Code of Practise
Unit 160Children and Young People
Unit 161Your Responsibilities
Module Test
Module 23Medication Management
Unit 162Introduction - Medication Management
Unit 163Drugs and Medication
Unit 164How the human body works
Unit 165Types of Medication
Unit 166How medications affect the body
Unit 167Prescribing Medication
Unit 168Medication Administration
Unit 169Drug side effects and interactions
Unit 170Your Responsibilities
Module Test
Module 24Learning Difficulties Awareness
Unit 171
Module Test
Module 25Basic Food Hygiene Awareness
Unit 172Aims and Intended outcomes
Unit 173The Importance of Food Hygiene and Safety in Healthcare
Unit 174Food Hygiene Regulations 2005
Unit 175
Unit 176Common types of Food Poisoning
Unit 177Food Hygiene and Safety Guidelines
Module Test